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Our Process

Find out how our process Can guide you

Expert planning. Thoughtful engineering. Passionate construction. All of these things are needed to help deliver the best experience to all of our customers. Whether it's being guided through our showroom by a dedicated salesperson, you welcoming one of our technicians into your home for an in-person consultation, or carefully planning, engineering, and construction of your custom smart home solution, we take pride in providing the best service possible. From start to finish, you can expect nothing but an exceptional experience from all of us at Crown Audio Video every time.

Technology Consultation

During your technology consultations, our team at Crown Audio Video will meet with you onsite or at our offices to work through your goals and understand your needs. During this time, we can review plans and answer any questions you may have. Think of us as your technology architect—it is never too early to start planning. This will ensure that together we create a solution that you will enjoy.

System Design & Engineering

After we’ve met with you, we will go to work designing technology systems for your home or business that address your needs and do so within budget. During this step, we create a comprehensive design that includes a scope of work, detailed proposal, rough-in plan, and other schematics needed. Through this process, we are often collaborating with your builder and other trades to ensure the design incorporates the latest information and to give the other trades anything they require to complete their work as well.

Project Management

A smart technology project takes effective planning, organizing, and allocating resources to make sure it’s completed on time and with the desired result at fit and finish. Additionally, procedures and protocols need to be met and unforeseen problems should be resolved quickly. Our dedicated project managers oversee all details and consistently communicate with the contractor, subcontractors and owner. Job sites are dynamic with many moving parts and having a solid, experienced person responsible to bring it altogether makes all the difference. Given the multi-faceted nature of integrating different sub-systems from audio/video, lighting control, climate, security, networking, and we take a proactive approach and over-communicate every step of the way.

Programming

Making sophisticated technology easy to use and simple for any user requires advanced work on the back end. Control systems bring together sub-systems such as audio/video, media, lighting, and more. Each system speaks a different language, but our programmers translate everything together so it speaks one language and can be controlled easily. Even with great equipment, the programming ultimately determines the intuitive operation. Our programmers balance the technical know-how with the human element so it's easy to use.

Exceptional Customer Service

Besides delivering best-in-class technology solutions, what separates us from other integration firms is our commitment to exceptional customer service. We’ve curated a selection of robust products backed by exceptional support from our vendor partners. We’ve built a team with some of the most skilled individuals in our industry and we commit to ongoing training. We stand behind our installations and do everything we can to ensure you love the work we do.

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